Helpdesk

Customer service via social media

All incoming messages will be viewable in your inbox. React in real-time and offer your clients the best possible and most quickly customer care.

All social media activities at a glance.

Manage all incoming messages from your social media profiles as tickets into one single Inbox. Whether it be a message, a comment, wall post, or a notification – All these interactions of your fans are stored in the helpdesk.
See at a glance whether you or members of your team have answered a message already, or you can prioritize important tickets with a single click. Also with the ability to respond in real time, you will be able to offer a faster customer service.

Helpdesk

Simple and instructed workflows.

The helpdesk by 247GRAD CONNECT is a status system to manage your incoming messages that are available with a fast and productive workflow. Get a quick overview of new tickets and assign them to your colleagues for further processing, or be able to share responses equally (4 Eyes Instead of 2). And be able to close completed tickets using a single click.

helpdesk-arbeitsablauf

Recognize the mood of your Brand.

With the use of tone colour, you can regularly evaluate what the current mood is within your customer dialogue. You can see also, in conjunction with tags, whether certain products or campaigns have received a more positive or negative response.

Editorial Calendar

Customer service as a Team.

Organize your team CONNECT within 247GRAD and assign your incoming messages to your team members. Colleagues who don’t use 247GRAD CONNECT can make contributions easily via E-Mail. The team can share access prefabricated answer templates. So a perfect customer service team is possible.

Editorial Calendar

Lars Wienand

Quotation Marks

I know that we would not be reliable without a tool like CONNECT by 247GRAD, as we sometimes get very violent interactions with the accounts of our newspapers and its 13 local offices. This should be monitored and controlled. CONNECT has brought a new quality into our work there. The possibilities of CONNECT still go far beyond our needs.

— Lars Wienand, Rhein-Zeitung

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