All social media activities at a glance.
Manage all incoming messages from your social media profiles as tickets into one single Inbox. Whether it be a message, a comment, wall post, or a notification – All these interactions of your fans are stored in the helpdesk.
See at a glance whether you or members of your team have answered a message already, or you can prioritize important tickets with a single click. Also with the ability to respond in real time, you will be able to offer a faster customer service.
Simple and instructed workflows.
The helpdesk by 247GRAD CONNECT is a status system to manage your incoming messages that are available with a fast and productive workflow. Get a quick overview of new tickets and assign them to your colleagues for further processing, or be able to share responses equally (4 Eyes Instead of 2). And be able to close completed tickets using a single click.
Recognize the mood of your Brand.
With the use of tone colour, you can regularly evaluate what the current mood is within your customer dialogue. You can see also, in conjunction with tags, whether certain products or campaigns have received a more positive or negative response.
Customer service as a Team.
Organize your team CONNECT within 247GRAD and assign your incoming messages to your team members. Colleagues who don’t use 247GRAD CONNECT can make contributions easily via E-Mail. The team can share access prefabricated answer templates. So a perfect customer service team is possible.